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Terms of Service

Условия оказания услуг

These Global Terms of Service ("Agreement") constitute a legally binding agreement between IMPULSE, a business established and operating under the laws of the Republic of Poland ("Company"), and any individual or legal entity purchasing or using the Company’s Services ("Customer").

1. GENERAL PROVISIONS

1.1 Parties

This Agreement governs the provision of premium booking, concierge, reservation and luxury automotive experience services offered by the Company through its website and any other authorized communication channels.

1.2 Scope

This Agreement applies to every Booking, quotation, reservation, payment, communication and contractual relationship between the Company and the Customer, regardless of:

1.3 Acceptance

The Customer accepts this Agreement by:

Electronic acceptance shall have the same legal effect as a handwritten signature to the fullest extent permitted by applicable law.

1.4 Amendments

No amendment shall be binding unless made in writing or by an electronic process approved by the Company.

2. DEFINITIONS

For the purposes of this Agreement, the following terms shall have the meanings set out below.

2.1 Agreement

These Global Terms of Service, together with all documents expressly incorporated by reference.

2.2 Booking

A request for Services submitted by the Customer and accepted by the Company.

2.3 Booking Confirmation

Any written or electronic communication issued by the Company confirming that a Booking has been accepted, in whole or in part, and that the Company has agreed to provide the requested Services.

A Booking Confirmation may include, without limitation:

A Booking shall be deemed confirmed only upon issuance of a Booking Confirmation by the Company, regardless of any prior discussions, quotations, preliminary itineraries or payments made by the Client.

2.4 Services

All booking, reservation, concierge, coordination, consulting and administrative services provided by the Company.

2.5 Customer

Any individual or legal entity purchasing or using the Company’s Services.

2.6 Participant

Any individual participating in a Booking, whether or not such individual made the Booking.

2.7 Company

IMPULSE, operating under the laws of the Republic of Poland.

2.8 Third-Party Supplier

Any independent provider whose services may form part of the Customer’s Booking, including hotels, vehicle suppliers, restaurants, transport providers, photographers, activity providers and similar entities.

2.9 Booking Fee

The fee earned immediately upon commencement of the Company’s booking and coordination services and compensating the Company for professional time, expertise, reservation management, supplier negotiations, itinerary planning, administrative work and allocation of business resources.

2.10 Supplier Costs

Amounts payable to Third-Party Suppliers in connection with a Booking.

2.11 Payment

Any monetary transfer made by the Customer under this Agreement.

2.12 Deposit

Any advance payment required before full performance of the Services.

2.13 Refund

Any amount returned to the Customer in accordance with this Agreement and applicable law.

2.14 Cancellation

Termination of a Booking before completion of the Services.

2.15 Chargeback

A payment dispute or reversal initiated through a payment processor, issuing bank or card network.

2.16 Payment Processor

Any entity processing payments on behalf of the Company, including Stripe, Visa, Mastercard, American Express or other approved providers.

2.17 Website

Any website, landing page, booking platform or mobile application operated by or on behalf of the Company.

2.18 Electronic Acceptance

Any electronic action clearly indicating the Customer’s intention to enter into this Agreement, including payment, acceptance of a quotation, electronic signature or confirmation through the Company’s booking system.

2.19 Electronic Signature

Any electronic method of signing or accepting documents recognized under applicable law.

2.20 Business Day

Any day other than Saturday, Sunday or a public holiday in the Republic of Poland.

2.21 Confidential Information

Any non-public commercial, financial, technical or operational information disclosed by either Party.

2.22 Content

All materials made available by the Company, including text, photographs, videos, itineraries, trademarks, logos, graphics and other intellectual property.

2.23 Vehicle

Any vehicle made available as part of the Services, whether owned by the Company or a Third-Party Supplier.

2.24 Vehicle Damage

Any mechanical, structural, cosmetic or electronic damage occurring to a Vehicle.

3. BOOKINGS AND FORMATION OF CONTRACT

3.1 Quotations

Any quotation issued by the Company is indicative only unless expressly stated otherwise and may be subject to availability, supplier confirmation and final pricing changes.

3.2 Confirmation

A Booking shall be binding only when confirmed by the Company in writing or electronically.

3.3 Customer Responsibility

The Customer is responsible for checking all Booking details, participant information, travel dates, destinations and payment information before confirmation.

3.4 Authority

Where one individual makes a Booking on behalf of multiple participants, that individual represents and warrants that he or she has authority to bind every participant to these Terms.

The booking person accepts responsibility for:

The Company shall be entitled to rely upon such authority without further verification.

4. ELECTRONIC ACCEPTANCE AND RECORDS

4.1 Electronic Acceptance

The Customer agrees that acceptance of these Terms may be provided electronically.

Electronic acceptance includes, without limitation:

Such electronic acceptance shall have the same legal effect as a handwritten signature to the fullest extent permitted by applicable law.

4.2 Electronic Records

The Company may retain electronic and physical records relating to the contractual relationship, including:

Such records may be relied upon as evidence of the formation, performance and administration of this Agreement to the extent permitted by applicable law.

5. PAYMENTS

5.1 Fees and Charges

The Customer shall pay all amounts due in accordance with the applicable quotation, invoice or Booking Confirmation.

5.2 Deposit

Where required, the Customer shall pay the Deposit before the Company commences performance of the Services.

5.3 Payment Methods

The Company may accept payment through one or more of the following methods:

The Customer warrants that he or she is legally authorized to use the selected payment method.

5.4 Payment Verification

The Company reserves the right to verify the identity of the payer and to request additional information or documents to comply with applicable law, anti-fraud controls or payment processor requirements.

5.5 Payments to Third-Party Suppliers

The Customer acknowledges that, following receipt of payment, the Company may immediately transfer funds to independent suppliers including hotels, vehicle rental companies, restaurants, activity providers, photographers and other service providers.

Many such payments become immediately non-refundable under the contractual terms imposed by those suppliers.

Accordingly, any refund requested by the Customer shall remain subject to the Company’s actual ability to recover such amounts from the relevant suppliers.

The Company shall not be obligated to reimburse funds that cannot reasonably be recovered.

5.6 Currency Fluctuations

Prices are calculated based upon exchange rates applicable at the time of preparation of the commercial offer.

Where exchange rate fluctuations materially increase the Company’s actual costs before full payment has been received, the Company reserves the right to adjust the remaining balance accordingly.

No adjustment shall apply to payments already received.

6. SCOPE OF SERVICES

The Company shall provide booking, coordination, concierge and related services as described in the relevant Booking Confirmation.

The Company does not itself necessarily own, operate or control all Third-Party Supplier services and may act as coordinator, intermediary or reservation agent where applicable.

7. CANCELLATION, REFUNDS AND DISPUTES

The Company’s cancellation and refund rules are set out in the separate Cancellation & Refund Policy, which forms part of this Agreement.

Before initiating any chargeback or payment dispute, the Customer must contact the Company and allow a reasonable opportunity to resolve the issue.

8. CUSTOMER OBLIGATIONS

The Customer shall:

9. CONFIDENTIALITY

Each Party shall keep confidential all Confidential Information received from the other Party and shall not disclose it except where required for performance of the Services, by law or with prior written consent.

10. INTELLECTUAL PROPERTY

All Content remains the property of the Company or its licensors.

The Customer shall not copy, reproduce, distribute or exploit the Content without prior written permission.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Company shall not be liable for losses arising from acts or omissions of Third-Party Suppliers, force majeure events, traffic conditions, weather, regulatory restrictions, or information provided by the Customer.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. COMPLAINTS

Any complaint relating to the Services shall be submitted in writing within thirty (30) days after completion of the Booking.

The complaint shall include sufficient details to enable the Company to investigate the matter, together with any supporting documentation.

The Company shall review the complaint in good faith and respond within a reasonable time.

13. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any dispute arising out of or in connection with the Services shall be governed by and construed in accordance with the laws of the Republic of Poland, excluding its conflict of law rules.

Before commencing legal proceedings, the Parties shall make reasonable efforts to resolve any dispute through good faith negotiations.

Unless otherwise required by mandatory applicable law, any dispute that cannot be resolved amicably shall be submitted to the competent courts of the Republic of Poland.

14. SURVIVAL

Any provisions which by their nature are intended to survive termination of these Terms, including provisions relating to payment obligations, liability, indemnification, intellectual property, confidentiality and dispute resolution, shall remain in full force after termination.

15. FINAL PROVISIONS

15.1 This Agreement, together with any Booking Confirmation, Refund Policy, Privacy Policy, Vehicle Use Agreement and other documents expressly incorporated by reference, constitutes the entire agreement between the Parties and supersedes all prior negotiations, communications and understandings relating to its subject matter.

15.2 If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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IMPULSE MARK BUTKIN · ul. Oleńki 3/1, 05-270 Marki, Polska · NIP 5214069753 · REGON 528627061
contact@impulse-grandtour.com · +48 883 488 689